FREQUENTLY ASKED QUESTIONS
How do I get started?
To get started, schedule a complimentary trial class for a swim assessment by submitting an online contact form here. We will evaluate your child's skills and determine their starting swim level.
Where are we located?
Vaughan- 676 Westburne Dr Unit #1, Vaughan, ON L4K 4V5 (Rutherford and Keele)
What are the prices?
See: Pricing
What are the age requirements?
Blue Waves Swim Club offers programs for swimmers 3 months old to 13 years old.
What do I need to bring to class?
Swim Suit
Towel
Indoor Shoes
Goggles
Swimming Cap (if hair is longer than shoulder length)
Reusable Swimming Diaper (for children 4 years and younger)
If you plan to shower at our facility after your class, you may also want to bring your own body wash and shampoo.
For participants in our Parent and Tot program, please remember to bring a swim suit, towel, and indoor shoes for yourself as well.
How experienced are your instructors?
Blue Waves Swim School instructors are all certified swimming and lifesaving instructors by the Lifesaving Society.
What are the class ratios?
Blue Waves Swim School's class ratio varies based on the program.
Parent & Tot 7:1
Aqua Mini/Little/Big 3:1
Adult 5:1
What can I expect from the Parent and Tot Program?
Besides parents’ learning how to hold their child during a back float, your child will work on the following skills:
Holding breath under the water
Swimming the distance between parent and instructor
Grabbing onto the side of the pool
Jumping into the water
Floating independently
Kicking
Rolling from front to back
How do I book a makeup class?
For booking a makeup class, simply send us an email at swim@bwswimschool.ca and notify us of your child's name and let us know which day they will be missing. *Please remember to notify Blue Waves Swim School of any absences 24 hours in advance*
Why was my card charged on the 1st or 15th of the month?
Blue Waves Swim School bills on the 1st of each month or 15th of each month depending on when you register, always a month in advance.
In order to ensure an uninterrupted swimming experience, a credit or debit card is required to be on file for automatic billing.
What happens if I miss a class?
We offer 1 makeup class per month. If you miss a class, simply notify us via email of the absence at least 24 hours in advance, and we will respond with available makeup class options.
How often are lessons held?
The best way to build swim and water safety skills is through consistent, formal swim lessons. Our perpetual weekly lessons are scheduled for the same day and time each week. We run on a session basis, so your enrollment concludes at the end of the session.
Can I swim twice a week?
Yes! You are more than welcome to swim twice or three times a week.
Can both of my kids swim at the same time?
We try our best to accommodate your scheduling requests. However, we cannot guarantee a class for both kids at the same day and time. We can always add your child to the waiting list and notify you once a spot becomes available.
How many weeks do the swimming lessons last?
Blue Waves Swim School operates on a session basis, meaning your lessons will end at the conclusion of the session you registered for.
If I need to withdraw, will my preferred time and day be available when I return?
Unfortunately, we cannot guarantee your spot will still be available once you pull out of our lessons, as it will become available for other clients to register. However, we’ll do our best to work with your schedule and preferences. We recommend that you remain enrolled, even if you do miss a few lessons to keep your spot.
My child seems more advanced than the other children in the class. Will their class be changed?
Don’t worry! Our specially-trained instructors pick up on skill differences very quickly and are aware of the abilities that your child needs to have to maintain placement at their level. We understand that everyone learns in their ways and at their speeds, which is why our instructors observe and adjust teaching methods as needed. We’re constantly evaluating our students and are very flexible when it comes to working with each child’s individual strengths and weaknesses, so that they see extraordinary results!
When can I book a makeup class?
Makeup classes must be booked within a month after they are missed. To book a makeup class, simply send us an email to swim@bwswimschool.ca 24 hours in advance and we will offer you availability for a makeup class. Please note, makeup classes cannot be rescheduled once booked, and makeup classes are forfeited if missed.
I am traveling next month and will be missing more than one week, what do I do?
We understand that travel plans can sometimes affect attendance. Our policy allows for one makeup class per month per child, and we encourage you to schedule that makeup in advance, if possible. Unfortunately, we’re unable to offer additional makeups beyond that.
What should I do if my child is sick, and I cannot provide the school with a 24-hour notice of absence?
We understand that emergencies and illnesses can happen. However, as per our policy, we require a minimum of 24-hour notice to qualify for a makeup class. Unfortunately, if notice is given less than 24 hours before the class, we are unable to offer a makeup.
What if my child has a fever on the day of class?
If your child has a fever on the day of class, please note that we require 24 hours’ notice to offer a makeup class. Unfortunately, without this notice, we are unable to provide a makeup session.
Can I request my child’s makeup lessons to be taught by his or her favorite instructor?
We understand how important it is for your child to feel comfortable, and our instructors all provide excellent care and attention. However, makeup lessons are assigned based on instructor availability, so we cannot guarantee a specific instructor for makeup classes.
My child's instructor changed a few times, I am not happy about this!
While we will try our best to accommodate requests for a particular coach, we cannot guarantee them as the majority of our instructors have set schedules. But not to worry! All of our instructors teach the same skills using the same lesson plans. In fact, exposure to different instructors will help your children progress and succeed at a faster rate.
How quickly will my child learn to swim?
Every child will progress differently based on their individual needs and experience. Attending weekly lessons consistently is key in developing your child’s swim skills. With our perpetual weekly lesson model, your child will be moved once they have demonstrated all key skills at their current level.
How can I register for private classes (1:1)?
We do offer private classes at Blue Waves Swim School. However, please keep in mind that these classes are in high demand and have limited availability. If the private classes are currently full, you can join the waitlist, and we'll notify you as soon as a spot becomes available. We want to ensure that each student receives personalized attention and quality instruction, so we appreciate your understanding and patience. Please complete a contact form to inquire about our availability.
Why is my payment amount different from last month?
Charges are prorated based on the number of weekly lessons which are held in a month - which is typically 4 to 5 lessons.




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